We charge state taxes on items shipped to North Carolina only (lest the Sheriff come a knockin'). You may be responsible for state use taxes in other states, consult a tax expert for advice.
You may return new/unused items, in its original packaging, within 14 days of receipt for a refund. We will not be responsible for returns after the 14 day period.
Damaged/Defective items must be reported to us within 5 days of receipt. We will not be liable for defective items NOT reported to us after 5 days. You must supply photographic evidence of the damaged/defective item along with photos of any damage to the packaging. If items are determined to be defective, we will pay the return shipping costs if the return is a result of our error or are damaged/defective.
When returning a product, please use a self-funded method of shipping with a delivery confirmation receipt. We will not be responsible for lost packages.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*Important Shipping Note - Free ground shipping is only available for shipments to the 48 contiguous states. We do not mark up additional shipping costs, but due to the high cost of shipping to Alaska and Hawaii, please contact us for a custom shipping quotes.
Most frame orders are shipped via FedEX Ground within 1-3 business days. We can ship to virtually any address in the United States. Unfortunately, we do not ship to international destinations at this time.
In order to continue to offer free shipping, we must keep our shipping costs as low as possible, therefore if an item is shipped and the package is "undeliverable" for reasons such as, but not limited to: refused delivery, shipping address incorrect, etc. - a $50 fee will be deducted from the refund amount once we receive the item.
BY PLACING AN ORDER ON PATRIOTGEARCOMPANY.COM, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.